Shipping policy
Shipping Policy
Thank you for shopping with LuxeOrb.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received. Orders are not processed or dispatched on weekends or Queensland public holidays.
During product launches, promotional events or peak periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.
Shipping
We currently ship throughout Australia.
Shipping costs are calculated at checkout unless otherwise stated. From time to time, LuxeOrb may offer free shipping promotions.
Delivery Estimates
Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
Remote and Regional Areas
Deliveries to regional, rural and remote locations may take longer than standard delivery estimates.
Pre-Orders
If you purchase a pre-order item, the estimated dispatch date will be clearly stated on the product page. If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise advised.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. LuxeOrb is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information supplied at checkout.
Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us as soon as possible at hello@luxeorb.com.au so we can work with the shipping carrier to investigate and help resolve the issue.
Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law.
Contact Us
If you have any questions about shipping or delivery, please contact us at: